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Mental health AI

Wysa

Wysa’s consumer self-help, institutional referral, and clinician-linked channels have different authority and data-sharing arrangements. This profile distinguishes those channels. The former combined score of 55 is historical, rather than a current score for every deployment.

Multiple deployments Read full report Open directory

Consumer, institutional and clinician-linked channels require distinct assessments. Historical scores are retained in the report.

Unscored Current comparison
Agency posture Mixed, channel-dependent
The question we ask Who does Wysa serve in this deployment?
Control Consumer Conversation Space, institutional Digital Front Door and referral collection, plus clinician-linked services. Their identity and reporting arrangements differ.
Agency read Mixed, channel-dependent
Vendor
Wysa (Touchkin eServices Pvt. Ltd. / Wysa Ltd.)
Who it serves
Multiple consumer and institution-directed deployments
Primary User
Consumer users, institutional referrals, and clinician-linked users in distinct channels
Control Model
Consumer vendor-hosted, institution-linked and clinician-linked channels with distinct conditions.
Patient Impact
Exercises can support reflection and action. Clinical improvement is not a substitute for user control over routing, and formal data rights do not establish a direct appeal against a clinical decision.
Profile Status
Multiple deployments
Last assessed
Sep 8, 2026
Review Confidence
Moderate for documented service distinctions (AI-assisted draft)
AI / Model
OpenAI Codex / GPT-6
Human Review
Hugo Campos authorized publication of these AI-assisted draft reassessments on September 8, 2026. This does not claim comprehensive human verification of every finding.

Summary judgment · Unscored in current comparisons

Consumer, institutional and clinician-linked channels require distinct assessments. Historical axis: 55/100.

Mixed, channel-dependent

Wysa’s consumer self-help, institutional referral, and clinician-linked channels have different authority and data-sharing arrangements. This profile distinguishes those channels. The former combined score of 55 is historical, rather than a current score for every deployment.

Patient agency

How this tool changes agency

Expands agency when

Exercises can support reflection and action. Clinical improvement is not a substitute for user control over routing, and formal data rights do not establish a direct appeal against a clinical decision.

Limits agency when

Actual institutional signup notices, alternatives and review routes require deployment evidence

Patient agency assessment

Who sets and changes the goal?

Patient authority

Self-help users can redirect conversation. Institutional pathways constrain the offered resources, but the policy does not establish that the AI itself denies care or that declining it loses access.

What can the patient understand, question, or do?

Critical capacity

Exercises can support reflection and action. Clinical improvement is not a substitute for user control over routing, and formal data rights do not establish a direct appeal against a clinical decision.

Can the patient evaluate the conditions of use?

Informed control

Nickname-based consumer use must not imply anonymity across referral, WhatsApp or clinical deployments. External LLM no-training statements do not cover all internal improvement uses.

Text findings

Conditions of use

Published controls and their limits

Nickname-based consumer use must not imply anonymity across referral, WhatsApp or clinical deployments. External LLM no-training statements do not cover all internal improvement uses.

What remains unknown?

Not tested or not established

Actual institutional signup notices, alternatives and review routes require deployment evidence

Who evaluated this?

AI-assisted public-source draft

Vendor statements describe published conditions, not independently verified behavior. No clinical, security, accessibility, or legal validation is claimed. Earlier evidence remains dated in the report and history.

Sources checked

Source-specific findings and retrieval limitations are recorded in the full report.

Review provenance

Criteria

CAIHL-derived HugoScore framework and September 7 qualitative review priorities. Draft v1.2 numerical anchors remain unadopted.

Reviewer

AI-assisted public-source reassessment prepared in OpenAI Codex.

AI / model

OpenAI Codex / GPT-6

Human review

Hugo Campos authorized publication of these AI-assisted draft reassessments on September 8, 2026. This does not claim comprehensive human verification of every finding.

Review date

2026-09-08

Limitations

Actual institutional signup notices, alternatives and review routes require deployment evidence No live product use, patient-data upload, account creation, code audit, clinical evaluation, or independent implementation validation.

Review method

Focused public-source reassessment using CAIHL: patient authority, critical capacity, and informed control. Existing evidence plus one focused primary-source pass and at most one targeted follow-up. No live product testing. Numerical scores remain provisional editorial placements, not a new calculation.

Multiple deployments · Moderate for documented service distinctions (AI-assisted draft)